Guarantee Conditions

Guarantee conditions


Most of our products are coming with 3 years of guarantee.

The guarantee is void if any of the following occurs


- Misuse of the product.
- Improper assembly of product.
- Not following the instructions and notes of the manual.
- Improperly securing safety accessories.

Guarantee does not cover the following


- scratch damage on ropes.
Guarantee does cover the following
- Any part of the product is broken or damaged during use strictly by the cat or kitten.
Thank you
The Pet Fix Designs family.